3 Steps for Adapting to Disruption Disruptive innovations are working their way through the economy, leaving creative destruction in their wake. There is no way to bulletproof a business from disruption, but here are three steps you can take to adapt to and participate in it. 1. Get clear about what business you are in …
What Businesses Can Learn From Twitter’s Slowdown Twitter’s strategy is in a flutter. Its user growth rate has slowed and its revenue from ads dropped below Wall Street targets last quarter, resulting in a 30 percent drop in its stock price since April. After eight years, the company is still struggling to explain its business …
Why You Should Forget About Exceeding Customer Expectations Our modern business literature is filled with books and articles from experts who advise businesses to exceed customer expectations and over-deliver as a way to delight customers, build loyalty, improve retention, increase referrals and drive growth. This thinking is so entrenched in corporate America that it often …
3 Mistakes That Will Stop You From Being Successful Elizabeth Holmes dropped out of Stanford University at 19 with a big, disruptive idea and founded Theranos. Now at 31, she’s a billionaire. She has dramatically improved the experience of getting a blood test. Based on just one or two drops of blood drawn with a …
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