How to Make Product Tradeoffs that Customers Love One of the most persistent challenges product teams face is making tradeoffs when deciding which features to prioritize in product development. With limited resources, time constraints, and competing stakeholder demands, the ability to make informed and effective decisions about which features to include, modify, or exclude is …
Why Big Data Underperforms at Innovation – Part 2 There’s a simple way for leaders to obtain the customer information they need for innovation, but it’s not big data. In my last article, I argued that big data underperforms at innovation because it does not reveal causality, i.e., why people buy. Even “predictive” analytics does …
Why Big Data Underperforms at Innovation – Part 1 The American Market Association recently estimated that companies will spend approximately $92 billion on big data by 2026. But is big data delivering the return on investment in innovation that leaders want? Forrester reports that only “29 percent of firms are successful at connecting analytics to …
Forget About Trying to Create Customer Needs Many people believe that the most innovative companies create customer needs with breakthrough new products. Nobody knew they needed an iPhone, the thinking goes, until Apple created the need for it. Hence, if you want to be an innovation leader, you should find ways to create customer needs. …
3 Reasons Why Nike is Effective at Driving Growth One of my favorite companies to watch is Nike. They keep doing things right, including driving growth at more than 10 percent annually even with sales of $30.6 billion last year. But that’s not what inspires me; their big numbers are just evidence of their effectiveness. …
A Short Meditation on Customer Needs (Modeled after “If-by-whiskey,” the famous 1952 speech by Noah S. “Soggy” Sweat, Jr.) On the contrary, I will take a stand on any issue at any time, regardless of how fraught with controversy it might be. You have asked me where I stand concerning the commonly held belief that …
Increase Your Innovation Reward While Reducing Risk Many executives believe that innovation carries a risk-reward trade-off that dictates, “Any money invested in innovation can generate higher returns only if there is a commensurate higher risk of failure.” While the risk-reward trade-off theory makes a lot of sense when investing in mutual funds, it should not …
R&D Malpractice? What would you call it if a physician prescribed a treatment plan for a patient without first conducting a thorough diagnosis – medical malpractice?
R&D Investment Does NOT Equal Innovation “Every year since 2005, Booz & Company has conducted the Global Innovation 1000 study, which investigates the relationship between how much companies spend on R&D and what their overall financial performance is—and every year, the study reinforces the conclusion that there is no statistically significant relationship between the two.” …
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